We
are an independent travel agency.
That means we are not tied to any particular holiday companies, as are the 'chain
store' travel shops throughout the country. So unlike them, we are not under orders
to steer you towards those particular holidays. Because
of this we can offer a wider choice than they do, and give you unbiased service.
We have no head office breathing down our necks. We are not under orders to sell
a certain quota of those 'own brand' holidays.
For
most of the work we
do, our services are free to you. We make our living from the commissions paid
to us by tour operators, airlines, shipping companies, car hire firms, etc.
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If
asked to help you choose between two or more identical products - package holidays
for example - we are likely to recommend the one that pays the highest commission.
But that's merely sensible business practice, and we stress it would only happen
if the choice was between identical products. Making
sure you get what is right for you is our top priority. This is never influenced
by the level of commission we could earn, or by any other form of pressure.
We
never forget that, if we get it wrong, you know where to find us when you return
from a disappointing holiday. The last thing we want is an unhappy customer. We
are proud to be part of this community and jealous of our local reputation.
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